At AshApp Store, we take pride in offering high-quality jewelry and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a returns and refunds policy under the following conditions.

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1. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, unworn, and in its original packaging with all tags attached.

• Be returned within 5 days of the delivery date.

• Include proof of purchase (order number or receipt).

Non-Returnable Items:

• Personalized or custom-made jewelry.

• Earrings (for hygiene reasons).

• Gift cards and promotional items.

• Items marked as Final Sale or Clearance.

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2. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at Contact Email- info@ashapp.store with your order details and reason for the return.

2. Wait for approval and receive return shipping instructions.

3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the return is due to a defect or our error).

4. Once we receive and inspect the item, we will process the refund or exchange.

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3. Refund Process

• Refunds are processed to the original payment method within 6-7 business days after the returned item is inspected.

• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

• If your refund is delayed, check with your bank or payment provider before contacting us.

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4. Exchanges

We offer exchanges for defective or damaged items. If you need a replacement, contact us at info@ashapp.store within 2 days of receiving your order. Exchanges are subject to product availability.

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5. Cancellations

• Orders can be canceled within 24 hours of placing them if they have not been shipped.

• Once an order is shipped, cancellations are not possible, and you must follow the return process.

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6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account and contact your payment provider, as processing times may vary.

• If you still have not received your refund, please contact us at info@ashapp.store
  

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7. Contact Us

For any return or refund inquiries, please reach out to our support team:

📧 Email: info@ashapp.store
🌐 Website: https://ashapp.store

We are committed to ensuring a seamless shopping experience at AshApp Store and appreciate your trust in us! 💎✨